Jennifer Jessie 2 years ago

I started with Make Offices 6 years ago. I worked out of Tyson’s and moved to Reston during a Tyson’s remodel. I was told I would be informed when the remodel in Tyson’s was over but they forgot, I preferred the Reston space so I stayed. Mo was my first community manager and she was amazing Then Mo left and the space when downhill. First, be careful parking your car in the lot. I informed the management that I thought there were people who seemed to be up to shady behavior in the lot. My concerns didn’t seem to go anywhere. Then someone tried to take my registration sticker off my car. One time someone looked like they were breaking in. I would park in the outside spaces visible by windows outside the door. The space is always littered with mugs and dirty dishes. I would regularly go into the bathroom and see them stacked. I started cleaning myself at times before clients came by. Spoke to the regional and community manager about it and it got better for a time but there are days where it gets bad. I would recommend if you have a client in to check the bathrooms you might use and move the dirty dishes and mugs as it’s not really a good impression. If you are open desk and have a monitor, expect someone may use that monitor when you leave or your supplies. Buy a locker. Also, expect people will occupy conference rooms without booking them then get on your case for speaking too loudly in the open desk areas. Also, any complaint i had became a bother to the new management. The cups, the unanswered emails about events, the parking. There were times I had issues and felt I just had to resolve them on my own. I never felt comfortable bringing concerns to Christian or Jaszmin (regional) and now Josh (cfo). Every single interaction made me feel like I was a bother. Mo went out of her way to make me feel welcomed. Christian told me her was “taken back” by my request to leave and Jaszmin chastised me for not acting more professional. This was after I told them I wanted to end my contract after two students had covid 19. I was chastised for not formulating emails correctly when I was concerned my students may be forced to go to the hospital alone. It was dehumanizing When I asked to speak to someone higher than Jaszmin to resolve issues with leaving she informed me, “ You can address any issues you'e having with me.” it was only when I threatened to contact their ceo did I get to speak to Josh white, their cfo. Josh was polite at first and resolved the issues but then when I asked for a confirmation of the date of the deposit return (I’ve seen other reviews on Facebook of issues getting the deposit back- no response by Make ), Josh gave me an as per my email response . He informed me that he told me on 5/8 my deposit would be returned in 45 days after receipt of the form. I had simply wanted a confirmation of the date they were in receipt of the form as my date on record and their date may be different. If I submitted the form on a certain date and they claimed they received it another day, that could create different timelines, I was asking for clarification and was told if I had any questions I could ask. When I asked I again felt like a bother. I was their member but I felt like I was their subordinate at all times. All communications felt passive aggressive and left me feeling devalued and embarrassed. I think if you are going to rent here just keep your nose down and limit interactions with the manager. They did make some concessions for me during covid, which I appreciate but they also threw that back in my face when I left and suggested in their communication that I was being ungrateful I always felt I was being put in my place. I felt I was their employee who they felt empowered to chastise at will The space is great so if you can avoid interacting with management & are cool with occasionally having to clean up, It will work out