Sandra Bynoe 2 weeks ago

The place has a cool and crisp feel about it as you enter through the revolving door. The colour scheme of the decor looks great and the staff seem super efficient. Prices are in line with most other hotels of this star rating (side portion of chips was £5) and paying for the car park is easy to navigate. The foyer seemed to be a great meeting place for professionals as several people were on laptops. Overall, a very professional and corporate look that was nice.

Nicholas Wade 4 months ago

The Hilton London Croydon hotel is a pretty bland sort of building from the outside and the theme is repeated inside. For some reason they had 3 service staff on reception, two were casually chatting with a customer and a third was dealing with what was almost a queue to register. They also have the reception desk closed off with a Perspex screen - fine but it left no space to actually write on the registration form ( and I found myself wondering why we had to complete a registration form anyway, seemed so dated?). The security on the lifts was tight, you have to swipe your card across a panel before the lift will function - all a bit weird and I'm ashamed to say, I had to get help from a couple of kids who had entered the lift. I was annoyed to find out that parking was an additional £9.00 per night - I had emailed the hotel and phoned ahead to confirm parking was available and nothing had been mentioned. All I got back from my email asking whether parking would be available was a very abrupt "it's on a first come first serve basis", which frankly, considering I was driving from the South some 80 miles to the hotel and had no idea of the area (Croydon is a dump), was to say the least unnerving. Breakfast was fine but by 8am the food was looking a bit shrivelled up. The rooms were pleasantly bland but the loo had not loo brush? The heating in the room was set for 25C and would not be altered, so it soon became a tad stuffy. I could have requested someone come up to sort it out but I was tired and let it slide. The main entrance leads directly onto the lounge and then to the breakfast/dining room. I can't say that I thought the decor was up to much, bland, inoffensive bordering on dull - the breakfast room reminded me more of IKEA than a reputed hotel. Overall I can't say it was bad but certainly uninspiring...

Marianne E.S. Toma 4 months ago

Staff are very friendly and always there to help. Rooms are capacious and contained all we could need. Breakfast was very generous and absolutely delicious! Special thanks to Mr. Yas at the dining area for accommodating our needs.